Timothy P Pvk
map-marker Westerly, Rhode Island

Arctic fox 201* 990

Northwood Manufacturing - Arctic fox 201* 990
Took our arctic fox camping about 3 weeks ago 990 . About 3days ago I washed the camper and noticed the fifer glass next to cad over lights was soft . I called Truck campers warehouse talked to Bill he said bring it up and I’ll take a look at it .l went up there today August 4 and talked to Ryan he took light apart very little sealant on light and was a little damp . I’m very disappointed that a 2 year old camper leaked water I alway maintain and check camper after every trip I hope something can be done I’ll send video Tim Pont
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1 comment
Guest

You should use a spellcheck so I can understand what the *** you are talking aboiut!

Kahleen J
map-marker Vancouver, Washington

Delamination issue we were not aware of.

We had heard Artic Fox was the best manufacture and the camper was quality. We've had the camper for a year always stored inside. We are getting ready to sell it and now understand we have a delamination problem. My opinion Artic Fox is not quality and Buyer beware. We have a very expensive repair bill ahead of us.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
Guest

Delamination can happen to ALL RV's out there, especially if you don't take care of them. Resealing is something that should be done fairly often.

Checking seals should happen every 6 months.

I have had two campers delaminate due to water intrusion before I knew you had to reseal them. Just saying....

Guest

These are snake oil salesmen and the bad part is there are plenty of suckers that read these reviews and will go out and buy there products

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Bill R Urc

About to purchase a 2019 25R

Is Northwood aware of all the poor reviews out there and apparent quality issues? If so, has the company done anything to address? We still have some time before taking delivery, may want to think twice before this purchase!!

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Pros:
  • Basic trailer
Cons:
  • None yet
1 comment
Guest

Type in airstream and you have one complaint that tells you a lot about if this company cares about reviews and the cost between the two companies are similar , I bought a AF 5 years ago and had nothing but problems with it delamination,crack Fiberglass,fake leather coming off seats, windows leaking(replace all the butyl tape)when the warranty was still intact I brought the trailer to the factory to have some things fixed and they treated me like a jerk like I was interrupting or bothering them ,I wish I never spend all this money on there product when I could have bought a *** trailer like this for a 1/3 of the price I paid for this one , but bought into the BS that these are quality rvs

Anonymous
map-marker Northwest Clackamas, Oregon

5 th wheel main slide out problems...

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Bought this 29-5K new 2017. After we had it a few months, we noted the problems and called dealer to arrange repairs. Bought it in Portland OR, service done in Tacoma, WA. A/C not working, the dealer put a 11k on, but the original was a 15k. Bedroom closet doors would not shut, they put a second latch on, had to fix it myself, took about 15 minutes. Main slide out needed some adjustment. Shower not fully caulked, finally fixed the problem myself. Less than a year later discovered repairs made to the slide out we're ripping the bottom fabric and gouging the OSB floor. Dealer contacted had repairs done in Poulsbo, WA. All repairs were under warranty. Took the trailer out twice and winterized it. While cleaning and doing checks found the repair on the slide out was even worse than after repairs were made. We read through the Owners Manual and have contacted both the dealer and manufacturer. We are trying to get the slide out repaired as a warranty repair per the information in the owner's manual. So far the trailer has not moved and we agree waiting for word if repairs will be made under warranty.
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1 comment
Guest

Northwood doesn't use OSB floors though... all marine grade plywood.

Anonymous

Caution

If you are on this forum you may be researching and contemplating a purchase from this company. You should know there is an owners forum, www.nroa2003.com/forum/ that is heavily moderated to favor only positive discussions. They frown on quality control problems that plague this company and routinely close threads and shut down the discussion. Many members have simply walked away from the forum. I purchased a high end Arctic Fox Silver Fox Edition 5th wheel from this company. The defects were numerous. Poor shoddy workmanship with plumbing leaks, two incorrectly installed A/C's, wiring issues with loose connections and shorts, furnace shoved into place bending ductwork resulting in massive air leaks, range hood hole in the wall in the wrong location, leaking axle seals, poor exterior caulking, stripped cabinet screws, improperly rated axle capacity and wood splinters sticking up under the roofing material. The company touts their construction yet backs it up with only a limited one year warranty. They claim it is a four season coach yet insulation is lacking in many areas and in reality it is not insulated any better than your average rv. This company is thriving on their reputation of long ago. The reality is that management has changed and quality is on par with some of the cheapest rv's in the industry. There have been many new owners who go to the owners forum with their quality control nightmares after spending a large sum of money expecting decent quality. Then they are faced with sometimes long travel distances back to the dealer with the resulting downtime and expense of travel. Many times multiple trips back to the dealer. This is prevalent in the rv industry and please know this company is no exception.
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Reason of review:
Bad quality
3 comments
J M Neb

Sadly we have found exactly the same : recently sold our 2010 Arctic Fox for a 2019....the quality is v disappointing. The 2010 was excellent, the 2019 dreadful

Guest
reply icon Replying to comment of J M Neb

We found the same. Loved our 2011 so we bought a brand new 2019.

The trailer is flat falling apart. We hate it and will never buy from them again.

Guest

Currently in the market looking at our next 5th wheel. From all articles we have found it seems to be the same message that NW has gone south on quality

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Bernard E Rve
map-marker La Grande, Oregon

Arctic Fox Lemon

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Took delivery in May 2018 of an Arctic Fox 29-5T from stock at Broadmoor RV in Pasco, WA. On the first outing we experienced electrical and other problems - dining/living slideout 110-volt circuit breaker tripped when plugging in to shore power (we were able to reset), dining/kitchen ceiling fan stopped working, electric leveling jacks failed to operate, bedroom closet clothes bar fell our of the brackets, and I discovered some deficiencies on the rear fascia that indicated body work may have been done to the RV prior to delivery.

Stopped at Northwood Manufacturing in La Grande, OR on our way home and asked the Customer Service Dept. how the leveling jacks were designed to operate. The representative didn't know so referred us to the local Arctic Fox dealer in La Grande.

After arriving home took the RV to the selling dealer, Broadmoor RV in Pasco, for corrective service. They "fixed" the electrical problem, the leveling jack problem, and resolved the apparent body work and other minor issues.

On our next outing we again experienced electrical problems; the 110-volt circuit breaker for the dining/living outlets tripped. Returned it to Broadmoor RV where they found a different culprit and "fixed" it.

It appeared again on our next outing, so the RV went back to Broadmoor RV for a third time for electrical problems. It's been in the shop since mid November and they still haven't definitely determined the problem.

It's sad because I visited the Northwood facility and took the factory tour prior to deciding to buy my Arctic Fox. I was impressed by the level of quality control during that visit, but my RV must have been exempt from that process since it had so many woes when I took delivery.

Definitely won't recommend Northwood products to friends, especially the Arctic Fox fifth-wheel trailers.

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Cons:
  • Product defective
  • Poor quality
Reason of review:
Bad quality
Anonymous

Norwood comes through for me

It's been six months since I posted the following and the results are that Norwood sent a shower pan to me free of charge. The RV dealer made all the repairs to my liking and I'm hoping to have a repair free summer. I did purchase an extended warranty that covered everything but the deductible and highly recommend you do the same. Our repairs started with a faulty self-resetting fuse for the slide out that almost started on fire. It was to hot to handle when I replaced it. Then we traveled to the Grand Canyon and upon leaving noticed water dripping under the trailer. Got home and found a water leak at the pump. This soaked the back half of the insulation under the trailer, which I had to remove. Once everything dried I had to replace the insulation and re-seal it. Took it out the next weekend and another pipe leaked, luckily I found it in time. Just got back from Colorado and noticed that the slide out trim was hitting the bathroom hinge. So I called Northwood and they told me to try adjusting it. When I looked at the bolts that hold the slide to the sliding mechanism I could see that the slide was all the way forward. I loosened everything and moved it back enough to clear the door. Also while cleaning the shower I noted cracks in the pan. Filled it with water, stood on the pan. Sure enough the pan is cracked and leaking. What NEXT? Reason of review: Bad quality. Preferred solution: Let the company propose a solution.
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Reason of review:
Good customer service
Anonymous
map-marker Basin, Wyoming

Thanks!

I want to thank all that have posted their experiences. I have a 2006 Arctic Fox 24-5N and have generally been happy. Was contemplating updating to a slightly larger unit. I wasn't aware that management has changed, as has apparently quality control. These reviews have saved me grief and aggravation if I had bought another Arctic Fox. Time to research other brands.
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Steve R Ixj

Northwood Manufacuring Artic Fox 201* **-*Z

Bought a new 2017 Northwood Artic Fox 35-5Z at the end of 2017.

Total pile of...

Leveling jacks were not zero'ed trailer would not level.

Generator transfer switch had loose connectors almost burned the trailer to the ground.

Lost all power on the curb side due to incorrect wiring at the curb side out side outlet.

Norcold fridge was inoperative right out of the box.

Loose out lets in the bedroom.

Shower drain plumbed incorrectly bending the shower pan.

All cabinet door screws to the frames were stripped.

Hot water outlet pex pipe at the hot water heater bent and plumbed incorrectly.

Damaged 12 v wires to the hot water heater.

12 volt Living room light fixture base mount screws stripped.

Broken screws in the window frames.

Rear CS slide out side wall laminated incorrectly and much thinner then the others.

Broken staples in the carpet at the flooring sticking straight up out of the carpet.

Loose wiring at the 12v fuse panel.

Loose 110 volt wiring at the panel.

Sharp edges at the sheet metal surrounding the pvc pipes at the top of the holding tank.

Black tank dump valve handle rubs on the frame and binds when used.

Sharp edges on the frame where the 110 v wire passes through the frame below the king bed.

Incomplete install at the sheet metal box around the propane tanks.

Hot water heater immediately failed.

Incomplete install at the fake tile around the stove.

I have probably forgotten some items.

I knew I would have problems but this was way more then I would have expected. Did my research before I bought the trailer. Its my first new RV. I have owned inexpensive used RV's in the past. I did not count on this much of a pile of garbage.

I only bothered the dealer a couple of times. Their standard answer is "bring it in." I don't have that kind of time. Could you imagine if I brought the trailer in for each of those items?

Even if they could fix it right (ha ha ya right) how much more damage do you think they would have done in the process?

First and last new RV I will ever buy. Like I said I know my RV's. They are all total and complete junk.

Save your money and buy a 10 year old used RV and rebuild it yourself, or consider how many hotel rooms $65,000.00 or more can buy in a life time.

The industry does not not not not care about quality or customers or anything else.

The people I really pity are the older retired people who don't know....

They sell their house for $250,000.00 and then drop it all on a 5th wheel and truck , or all of it on a motor home and let your nightmare begin.

Its not worth it.

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Loss:
$65
Reason of review:
Bad quality
Darrell S Hqc
map-marker La Grande, Oregon

To many repairs: Slide out, Shower Pan, another Water Leak....

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Our repairs started with a faulty self-resetting fuse for the slide out that almost started on fire. It was to hot to handle when I replaced it.

Then we traveled to the Grand Canyon and upon leaving noticed water dripping under the trailer. Got home and found a water leak at the pump. This soaked the back half of the insulation under the trailer, which I had to remove. Once everything dried I had to replace the insulation and re-seal it.

Took it out the next weekend and another pipe leaked, luckily I found it in time.

Just got back from Colorado and noticed that the slide out trim was hitting the bathroom hinge.

So I called Northwood and they told me to try adjusting it. When I looked at the bolts that hold the slide to the sliding mechanism I could see that the slide was all the way forward. I loosened everything and moved it back enough to clear the door. Also while cleaning the shower I noted cracks in the pan.

Filled it with water, stood on the pan.

Sure enough the pan is cracked and leaking. What NEXT?

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

It's been six months since I posted my review and want to say the Northwood Manufacturing gave me a free shower pan. They sent it directly to my home!

I had all the repairs made and everything looks and works great. I do have a extended warranty that covered everything except the deductible and highly recommend people purchase one.

Lorie O

Water under bed

Hi

We bought our 2019 Northwood Nash 24M in November 2018 and promptly covered and put away for winter. We have since uncovered went on one trip and since we have been home and a couple of different relatively minor rains we have discovered water UNDER the bed.

Needless to say we are VERY disappointed and worried that there will be permanent damage in walls that we can’t see.

Does anyone have any suggestions or have had this issue?

Our dealer said “huh never heard of/had this happen”. We have re-caulked roof and front seams ourselves praying that this will correct the situation.

As many of you we made a HUGE investment as this is to be our forever Coach and right now we are beyond disconcerted. Thanks in advance for any shared information.

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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

2 comments
Guest

Thanks for the reply. Through my husbands due diligence he discovered that it was coming from a small defect / issue on the slideout.

The water was coming in following wall around lto the bed which is why we couldn’t see it. Honestly not sure what he did but he fixed the problem.

We LOVE our coach and have 44 nights from first trip March 8th to Sept 22nd, not bad for a couple still working full time. Hoping for a good fall to wrap up our season.

Guest

don't you have warranty? Type your message here

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Akeya Tnp
map-marker La Grande, Oregon

Poor quality

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I have to say we have had a fairly long list of defects in our 29 5-t 5th wheel. We like the floor plan and enjoy living in it, but we have had to have many different issues and in the pas 8 months it has spent at least 2 months having repairs. The list of issues are: 1) The landing gear was installed rotated 90 degrees off so that the tabs on the jacks didn't connect properly. The jacks collapsed twice before we figured out what was wrong. We eventually installed new jacks and welded on extra tabs so they couldn't move, and installed them correctly. Jacks had to come from Lippert and took months to get. 2) The stereo and the fireplace were not screwed into anything, and came loose, we had to have custom cabinet work on it to secure them. 3) The main TV stand was defective and let the TV swing loose. 4) The DVD player was not wired correctly and the platter was still locked for shipping. 5) The TV cabling was done wrong, so that neither the Satellite or cable connections on either side connected to both TV's 6) Blinds were jammed and had to be replaced. 7) Stove top igniters were shorted out. Northwood did not quibble about paying to fix all this stuff, but the quality control was definitely lacking on ours.
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Reason of review:
Bad quality
3 comments
Guest

At least Northwood fixed it. It seems like alot of trailers come with defects. I am looking for my first trailer and are becoming suspicious of the trailers out there.

Guest

Interesting to note at the end of the article they stated that Northwood "did not quibble" at making the repairs. We have a 2012 Arctic Fox 25Y that came with a bunch of issues when we first got it in 2012. We got them all resolved at the factory - and they "did not quibble".

Guest

Very concerning. Thank you for sharing your experience!!!

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J M Neb
map-marker La Grande, Oregon

Northwood Quality Plummets

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We previously owned an Artic Fox 25 foot trailer built in 2010. It was a high quality RV that we never had any issues with. Unfortunately we recently bought a 2019 Wolf Creek Camper made by Northwood/Arctic Fox. It has proven to be the absolute total opposite. We’ve had numerous quality issues with it right from the start. From electrical problems to countless leaking windows, to name just a few. Sadly it takes Northwood ages to send replacement parts to the dealer. Due to the leaks it now has mould growing inside. When we took the camper to the Rockies the thermostat died. Consequently we couldn’t program the heater. Fearing that everything would freeze up, including ourselves we had to leave all our friends there to head home. We wish we’d never wasted our hard earned retirement savings.
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Cons:
  • Poor quality
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

3 comments
Guest

Can't believe you would not put a cover on it till it got repaired just let it sit and let mold grow what we're you thinking

Guest
reply icon Replying to comment of Guest-1592185

Can it, *** Were you there then ***

Guest
reply icon Replying to comment of Guest-1608009

Don't check your unit much get it fixed and get over it

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Chris M Gfi
map-marker La Grande, Oregon

Extremely Poor Quality: 2017 Arctic Fox Truck Camper 990

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No offers of help from Northwood on major issues below:

Arctic Fox 990 Repair Issues from Nov. 2017 to January 2019

1.Original mattress crushed in center after Texas trip, spring 2018; replaced with high quality foam mattress and soft topper

2.Slide-out roller bearing lock nut fail; bearing dropped out north of Medford at a rest area

3.Other bearing lock nuts were loose and had to be tightened

4.Two dinette white window frame screw heads failed, fell off

5.Passenger side LED reading light fixture fail; bulb out? wiring?

6.Rear exterior LED back porch overhead light strip has two bulbs out; two others go on and off

7.Bathroom vent cover trim/seal fail; seal coming off on hinged end

8.Bathroom vent screen plastic hold down clips broken off

9.Propane leak somewhere; smells strongest in stove/oven area; have to turn of propane bottle valves after each use

10.Electric jack bolts, nuts, and washers attaching jack brackets to camper frame continue to rust out

11.Some electric jack allen screws are rusting

12.Heads of electric jacks rusting underneath white paint

13.Dinette table height control strut won’t hold table in up position; slightest weight or pressure causes table to slide down

14.Upper camper tie down eyes rusted under white paint

15.Gas/electric water heater exterior cover not flush; uneven at bottom; doesn’t seal evenly

16.Screws holding interior threshold seal against rear camper door are rusted out at the threads and loose

17.Refridge glass cooler bin shelf very tight fit in plastic grooves; shattered glass shelf into tiny pieces

18.Sliding bathroom/shower door upper soft-close ball bearing (drawer style) slide failed; bearings fell out; now have to duct tape door while on the road to keep in place.

19.Leaking water behind toilet from upper hose coupling

20.One of the covered upholstery screws holding dinette seat trim in place stripped, no longer holding

21.Bedroom overhead fan screen came unattached to screen frame; had to duct tape it

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Loss:
$5
Reason of review:
as outlined

Preferred solution: Let the company propose a solution

1 comment
Guest

Sounds like common wear and tear on ALL RV's. Ridiculous review.

Very irrelevant. Go purchase another brand in the RV industry and you will have far more issues, issues that will prevent you from camping, issues that aren't an easy fix like ALL of the issues you pointed out above.

Martha S Tnv
map-marker La Grande, Oregon

Workmanship terrible!

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So many repairs needed that we have hardly used or 2018 Arctic Fox trailer since April when we bought it. Good news is that we have continued to make our payments, insurance payments and storage unit payments. Northwood not at all helpful. Dave is rarely available. Nelsons RV has been bought by Camping World and we all know how that service is.Dealership has tried to do all repairs but Northwood is very very slow sending needed replacement items. Don't buy this trailer unless you want to spend many hours on the phone, in the shop, and driving to your dealership-5 hour round trip drive for us!
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Reason of review:
Bad quality
3 comments
Guest

QUOTE : "we all know how that service is" ... No, we don't.

Never heard of them. Wouldn't be caught dead with an RV (the single most oft complained item on this site other than fast food) and all of the costs associated. You never even specified a single repair by name and come off as a disgruntled grouch who didn't bother to examine what they were buying or from whom. No way would I spend QUOTE : "many hours on the phone" ; this should have been handled in writing and served via Certified Mail return receipt requested.

Telephone calls, e-mails, texts ; all NO GOOD and disappear like a puff of steam in the wind. Learn how to buy and learn how to gripe.

Guest
reply icon Replying to comment of Guest-1566911

Hey Mr anonymous, we are so very sorry that we aren't as smart as you, I should have called you to buy my next RV since you are so much better than every sales person we have talked to. What's your number for future research?

Guest
reply icon Replying to comment of Guest-1566911

Camping world service department is terrible. I had the roof repaired which took about 3 months.

All they had to do is remove old roofing repair water damaged area and re-roof it. I was told about 2-3 weeks. Oh yeah i asked for a estimate on some minor body repairs, which they repaired without authorization and which was done for free. I told them i wasn’t paying for the body repairs.

When i told them i was finally coming to pick it up it still wasn’t done and the garnish around the skylight was broke and they would have to mail it to me. Surprise they were able to that right.

Don’t think you can call there to talk to someone, you won’t, you might get a better response in person but i didn’t want to drive 4 hours each week till it was done to get updates. That’s Camping World.

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